Returns
This Returns Policy explains how Gym Trims handles cancellations, returns and issues with products supplied through the website.
1. Standard stock items
Standard stock items may be returned where permitted by your statutory rights under applicable UK consumer law. Please contact us as soon as possible if you wish to cancel or return an order.
2. Bespoke & cut-to-size goods
Goods that have been cut to size, made to your specification or otherwise produced specifically for you may not be eligible for cancellation or return where the law permits this exception. Please check your measurements and requirements carefully before ordering.
3. Damaged goods
Please inspect goods promptly when they arrive. If goods have been damaged during delivery, contact us as soon as possible and provide details of the damage together with photographs where requested.
4. Incorrect goods
If you believe you have received the wrong product, quantity or specification, please contact us promptly with your order details so that we can investigate and advise you on the appropriate next steps.
5. Product condition
Where a return is accepted, goods should be returned in the condition reasonably required for the relevant return. Products should not be damaged, altered or used beyond what is reasonably necessary to establish their nature, characteristics and functionality.
6. Return arrangements
Please do not send goods back without contacting us first. We will provide the appropriate return instructions for the order and circumstances concerned.
7. Refunds
Where a refund is due, it will be processed in accordance with the applicable terms of the order and your statutory rights. The timing of any refund may depend on the return of the goods and the payment method used.
8. Installation services
Where an order includes installation, cancellation or changes to an installation appointment may be subject to the circumstances of the booking. Costs may apply where a visit has been rearranged or where work has already been carried out, subject to your statutory rights.
9. Faulty products
If a product is faulty or does not conform to the contract, please contact us promptly. We will assess the issue and provide an appropriate remedy in accordance with applicable UK consumer law.
10. Contact us
To request a cancellation, return or report an issue with an order, please contact us using the details provided on our Contact page and include your order information where available.