Privacy Policy
This Privacy Policy explains how Gym Trims handles personal information when you browse our website, contact us, place an order or arrange delivery and installation.
1. Information we collect
We may collect information you provide when you contact us, request a quotation, place an order or arrange an installation. This may include your name, contact details, billing and delivery information, order details and information you provide about your site or installation requirements.
2. Website information
When you use our website, technical information may be collected automatically by our website, hosting provider and relevant website services. This can include information such as your IP address, browser type, device information and pages visited.
3. How we use your information
We use personal information where necessary to respond to enquiries, prepare quotations, process orders, arrange delivery and installation, provide customer support, deal with returns or complaints, and manage our business relationship with you.
4. Payments
Payments made through our website may be processed by third-party payment providers. We do not need to retain complete payment card details where these are securely processed by the relevant payment provider.
5. Delivery & installation
Where an order includes delivery or installation, we may use the personal information necessary to arrange access, delivery, installation appointments and communication relating to your order.
6. Sharing information
We may share relevant information with service providers where this is necessary to operate our website, process payments, deliver goods, provide installation services, communicate with customers or meet legal obligations. We do not sell personal information as part of our ordinary business activities.
7. Cookies
Our website may use cookies and similar technologies to make the website function, understand how visitors use the website and support relevant website features. Your browser may allow you to control or block cookies, although this can affect some website functionality.
8. Keeping information secure
We take reasonable steps to protect personal information against unauthorised access, loss, misuse or disclosure. However, no website or method of electronic transmission can be guaranteed to be completely secure.
9. Your rights
Depending on the circumstances, UK data protection law gives you rights in relation to your personal information, including rights to request access to information we hold about you and to ask for inaccurate information to be corrected. You may also have additional rights depending on how we process your information.
10. Contact us
If you have a question about this Privacy Policy or how we handle your personal information, please contact us using the details provided on our Contact page.